Design Lead @ BP

Driving global projects and leading design teams to implement user-centred strategies and increase UX maturity for BP, resulting in measurable business outcomes.

VALUE DELIVERED

£ 1 M+ in design sales

6 new global projects landed that resulted in project extensions for more work

10+ design resources allocated to the projects

Enabled a strategic partnership between the client and Capgemini

Created space for UX & service design within the client to improve UX maturity

MY CONTRIBUTION

10+ design proposals & plans delivered

Worked in close collaboration with the Engagement Manager team to discuss strategies

Led the recruitment for resourcing the account/projects

Created a UX and service design approach for each of the projects

Established a design team culture within the account/client dealing with difficult stakeholders

Oversaw the portfolio of projects and led quality assurance for user research and service design.

THE DESIGN PROPOSALS

Collaborating with the client, the UX and Service Design proposal achieves two goals: Defining the problem space and introducing the UX strategy to the project team.

Define the ask
State high level objectives
Outline the scope
Call-out delivery risks
Plan summary
Gantt chart of the plan (key activities, outputs, outcomes, milestones, risks, resources)
Detailed design resource plan
Commercials (input form the engagement manager)
The approach
Relevant case studies examples

Tailored each proposal to the client and project's UX maturity, highlighting how design would drive the achievement of ultimate business objectives. The proposals served as a vehicle to promote human-centered design, resulting in the embedding of design teams in multiple projects.